The City of Lake Mary Police Department Communications Center is a primary answering point for all 9-1-1 emergencies within the City of Lake Mary jurisdiction. When you dial 9-1-1 from your residence in Lake Mary, you will be speaking to a 9-1-1 operator at the City Police Department. If the emergency is for Fire/Rescue the call will be transported to the Seminole County Public Safety Communications Center. The calls for Police Service are processed and field units are notified immediately by trained operators.

When should you dial 9-1-1?

Anytime you have an emergency requiring Police Officers, Fire Fighters or Paramedics to respond.

This may include situations such as a fire, a burglary, an auto accident with injuries, or a medical emergency.

When you dial 9-1-1, the Telecommunicator who answers the phone will ask you a series of questions including the location of the emergency, the telephone number you are calling from, the type of emergency and then a series of questions that are specific to the type of emergency you are experiencing. It is very important that you answer these questions so that help can be sent to the correct location, and that the correct public safety resources are sent for a successful resolution to your emergency.

The City is part of the Seminole County 9-1-1 Group and has full enhanced 9-1-1 services. This means that when you dial 9-1-1 the Telecommunicator receives a screen with the address and telephone number that the call is coming from. However, you will still be asked this information, remember this information is coming from a data base, and all databases are created by humans so there is a margin for error.

The Seminole County 9-1-1 Training Group, of which Lake Mary Police Communications is a member, has set national and state standards for training, being the first County in the State of Florida to require that all 9-1-1 operators be Internationally certified in Basic Communications Skills through the Association of Public Safety Communications Officials International, Inc. (APCO) Institute. The City is proud to have a highly skilled staff of Emergency Communications Operators. The Lake Mary Police Department Communications Staff has personnel represented at the state levels for communications training. Members of Lake Mary Police Communications have worked on the revision of the State Curriculum for Telecommunications education, and we are pleased to be a part of the new Public Safety Telecommunications Training Academy at the Seminole Community College.

The 9-1-1 Communications Center offers education on 9-1-1 to the schools, citizens and civic organizations in the area. If you are interested in hosting a 9-1-1 education program contact Lori Vangilder at 407-585-1322 or e-mail her online using this form.