Frequently Asked Questions

Lake Mary Community Center
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Please read below for the answers to many of our frequently asked questions regarding renting the Lake Mary Community Center. Please contact the reservations office at 407-585-1420 if you have further questions or to check availability.

HOW FAR IN ADVANCE CAN I BOOK A RENTAL? 

The Lake Mary Community Center takes bookings up to 12 months in advance. 

WHAT IS THE PROCESS FOR RESERVING A RENTAL SPACE? 

All rentals are first come, first served.  All rental fees, tax, and refundable damage fee along with a signed facility use contract will secure your date. 

WHAT FORMS OF PAYMENT DO YOU ACCEPT? 

We accept all forms up payment but if you pay with a credit or debit card, you will be charged a convenience fee of 2.95% of the total transaction amount with a minimum fee of $1.95.  Payment by E-check (electronic check) will be a flat fee of $1.95.

WHEN CAN I COME BY TO MAKE MY RESERVATION AND SIGN MY CONTRACT? 

Reservations may be made in person Monday – Friday, 9:30 AM – 5:30 PM.

I HAVE MOVED TO LAKE MARY CITY LIMITS AFTER BOOKING. CAN I GET THE RESIDENT RATE? 

No. Rental rates are based off the renter’s current address at the time of booking. 

I KNOW A LAKE MARY CITY RESIDENT; CAN I USE THEIR ADDRESS WHEN I BOOK TO RECEIVE THE RESIDENT DISCOUNT?

No, in order to receive the resident discount a Lake Mary resident would need to host the event, complete the facility use agreement, and submit payment for the rental rates, tax, and refundable damage fee. 

CAN YOU PENCIL ME IN FOR A RENTAL? 

Courtesy holds may be accepted and held for a maximum of seven (7) days, at which time the hold will expire without notice. Courtesy holds may be made by telephone or in person and are limited to one date and time frame.  Customers with courtesy holds will not be contacted by the reservations office prior to the expiration of the courtesy hold. Courtesy holds will expire on the seventh (7th) day of the hold at 5:30pm. 

IS THERE A DAMAGE OR SECURITY DEPOSIT IN ADDITION TO MY RENTAL CHARGE? 

Yes, all single room reservations require a damage deposit fee of $200.00.  If both Room 1 and 2 are rented for your event a $300.00 damage deposit will be required.  This damage fee is refundable and, when submitted, is deposited into the City’s General Fund.  Deductions may be made for damage, excessive cleaning, or time used beyond the contracted period. 

IS SOMEONE THERE WHILE OUR EVENT IS TAKING PLACE OR DO I GET A KEY TO UNLOCK THE BUILDING?

A Lake Mary Parks and Recreation staff member will be here the whole duration of the event.  They will do a pre-rental check in with the renter at the beginning of the pre-paid rental time as well as conduct a post-rental check out at the end of your event. 

DO I GET THE DAMAGE DEPOSIT BACK THE NIGHT OF MY EVENT?

No, the damage deposit will be returned via City check, usually within four (4) weeks following the event, to the address we have on file for the contracted renter.  In the event that the contracted renter has moved after the time of booking the reservations office will need to be notified of the new address.

CAN WE HAVE ALCOHOL AT OUR EVENT?

The consumption of alcohol is permitted during rentals so long as it is served by a licensed caterer or bar service provider and liquor liability insurance, naming the City of Lake Mary as additionally insured, is provided.

Liquor Liability Insurance: Liquor Liability Insurance, issued by a responsible insurance company and in a form acceptable to the City, protecting and insuring against all the foregoing with coverage limits of not less than one million dollars ($1,000,000) per occurrence for Bodily Injury and Property Damage.

The Caterer shall provide the City with Certificate(s) of Insurance on all the policies of insurance and renewals thereof in a form(s) acceptable to the City. Said Public Liability and Liquor Liability policy shall provide that the City be an additional insured. The City shall be notified in writing of any reduction, cancellation or substantial change of policy or policies at least thirty (30) days prior to the effective date of said action.

All insurance policies shall be issued by responsible companies who are acceptable to the City and licensed and authorized to do business under the laws of the State of Florida.

HOW LATE CAN I STAY? 

The latest a rental can book the facility is 11:00 PM. By the end of the rental period, the event must be completed and cleaned up.  This includes removal of any items/decorations brought in to the facility by the renter or guests. 

WHAT IF WE STAY LATER THAN OUR RENTAL PERIOD? 

The standard hourly rental rate for each area rented will be doubled and staff fees will be charged for any time you are in the building past your rental period (no discounts will apply). No events past 11:00 PM. 

WILL I RECEIVE A REFUND IF WE LEAVE EARLY? 

No. You must plan your event as accurately as possible. 

ARE WE RESPONSIBLE FOR CLEANING UP?

Yes. It is the renter’s responsibility to ensure the building, room rented, and parking lot are in the same condition as it was before the event.  Cleaning supplies, such as brooms, mops, and trash liners will be provided.

CAN I CHOOSE MY OWN VENDORS? 

Yes. There are no restrictions on using outside vendors.  When choosing a caterer keep in mind there are no cooking elements in the building so any outside food brought in must be pre-prepared.  Kitchenette amenities (full size ice machine, refrigerator (no freezer), and small microwave) are ONLY available for Room 1 rentals.  Room 2 amenities ONLY include beverage refrigerator (no ice machine or freezer) and small sink. 

CAN I HAVE ITEMS DELIVERED, SUCH AS FROM MY CATERER, FLORIST, DJ, ETC.? 

Any deliveries made by vendors must be done so in the pre-paid rental time.  No vendors will be allowed in the building outside of the pre-paid rental time. The building is in use seven days a week, often with multiple rentals a day, no storage space is available for early deliveries or overnight storage.

CAN I COME ANYTIME TO VIEW THE BUILDING, MEET MY CATERER OR EVENT PLANNER, ETC.? 

The building may be visited Monday – Friday, 9:00 AM – 5:30 PM. The building does host morning and evening recreation classes; while these classes are taking place the rooms will not be accessible.  We recommend calling the office before arriving to make sure the building is available as it may be in use. 

CAN I HAVE A DJ OR BAND FOR MY RECEPTION OR EVENT? 

Yes. The City of Lake Mary does have a standing noise ordinance. This noise ordinance is complaint driven and the rental party may be asked to turn down or turn off any music not meeting the City’s requirements. Please inform your chosen DJ/Band of the City’s strict noise ordinance which is detailed in the facility use agreement. The rental party or their guests may be asked to enter the building if the complaint is geared toward excessive noise on the front area of the building or patio area included in a Room 1 rental.

WHEN RENTING ROOM 1, MAY I HAVE MUSIC PLAYING OUTSIDE ON THE PATIO?

Any music performed or played outside of the building requires written approval from Community Center Management.

(Examples of music usually approved outside: Ceremony music, string quartet, harpist, acoustic guitar)

(Examples of music usually NOT approved outside: Steel drums, live bands, DJs)

DOES THE FACILITY HAVE A SOUND SYSTEM OR STAGE?

No. There is no sound or PA system available.  A flat screen TV can be rented for an additional fee in either room. There is no stage available at the facility and any rental stage MUST be approved by Community Center management.

ONE OF THE ROOMS IS BOOKED CAN I RENT THE OTHER ROOM FOR THE SAME TIME?

For Friday evening, Saturday, and Sunday rentals, only one rental is allowed in the building at a time.  Mondays through Thursdays, there can be multiple rentals or activities running simultaneously.

HOW MANY PARKING SPACES ARE AVAILABLE? 

The Community Center parking lots can accommodate 52 vehicles. However, other functions may be going on in the building and the amount of spaces available to your party is not guaranteed. Overflow parking is available for larger groups. 

I AM HAVING MY WEDDING AT THE FACILITY.  IS ANY REHEARSAL TIME INCLUDED? 

If wishing to host a ceremony rehearsal for your wedding the Community Center will need to be rented for the minimum required rental time of two (2) hours and booked at least one month in advance. 

HOW MAY I DECORATE? 

Decorations are permitted only in the space you have reserved and can ONLY be put up during your pre-paid rental time.  It is the responsibility of the renter to remove ALL decorations immediately after your event.  The facility does not have storage for your decorations prior to or following your event. 

Decorations IN NO WAY may be hung from the ceiling, walls, windows, doors, floors, or any painted surface; this includes but is not limited to: Tape, tacks, staples, adhesive, nails, paper clips, and hooks. The following items are prohibited: throwing of rice or birdseed, glitter/confetti, fog machines, dry ice, or releasing of balloons.

CAN I HAVE CANDLES OR SPARKLERS? 

Candles are permitted as long as the flame is enclosed in glass (such as votive and hurricane lamps) and the wick is at least 1 inch below the top of the glass rim – candles may also be used if floating in liquid. Hand held candles are NOT permitted. 

Sparklers are permitted outside of the Community Center for your exit.  However, all sparklers must be disposed of properly, meaning the used sparkler must be discarded in a bucket of water or sand provided by the renter.  Once cool, the sparklers can be placed in the dumpster.  Failure to dispose of sparklers properly will result in a loss of the damage deposit.

DO YOU PROVIDE LINENS OR CHAIR COVERS?

No. Only tables and chairs are included in the rental.  Our facility does not provide any additional services including linens, chair covers, event coordination, or place settings.  

 

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