Accounts that are individually metered for potable/irrigation water are eligible for an adjustment. Reclaimed meter leaks are not eligible for any adjustments.
To be considered for an adjustment, the high consumption amount must be at least 20,000 gallons above the account average or double the account average for the past 12 months.
Only one leak adjustment will be considered for any given twelve-month period per account location.
This form must be completed within 60 days of the date of the high consumption.
All customers requesting a leak adjustment are required to pay their bill in full or make payment arrangements while this form is being processed.
The customer is responsible for all water that passes through the meter. Adjustments will be made to the rate applied to the unexpected water loss based on the customer’s 12-month average water rate prior to the leak.
The customer must submit a copy of the repair invoice/payment receipt from the company performing the work. This should include the address, date, and nature of the work. If self-repaired, the customer must provide a brief written explanation of the repairs performed along with copies of invoice/receipt for repair parts
Once this form is received, the customer will be notified within 60 days of the adjusted amount.