Important COVID-19 Updates

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March 24, 2020: The City of Lake Mary is taking precautionary measures to make sure that everyone is safe through these uncertain times. Due to the continued threat of COVID-19, we will be restricting public access to our City buildings beginning at 8 AM Tuesday, March 24, 2020 and will remain closed until further notice. All City departments will still be operating via email and phone calls as we are here to assist you to the best of our abilities. In an abundance of caution, some of our park services have been restricted as well. 

For full Press Release, please click here

Below is a breakdown of the City's services that have been impacted by COVID-19. We will continue to update this page on a daily basis, or as-needed, so the public has the best and most up-to-date information possible. 

All City Advisory Board meetings have been cancelled through the end of April.

City Hall

Effective 3/24/20 at 8:00AM, City Hall was closed to public access.  For deliveries, or if you have any questions, please call 407-585-1419.

City Clerk

Effective 3/24/20 at 8:00AM, City Hall was closed to public access 

If you would like to apply for a Local Business Tax Receipt or register a vacant property, please visit:

If you have any questions please email the City Clerk’s office at  

If you would like to make a payment please visit the following page and follow the prompts:

You may also call (844) 257-6009 to make a payment by phone. Please follow the prompts.

For Lien Searches, please email

For public records requests, please email

For Police Department public records requests, please email

Community Development

Effective 3/24/20 at 8:00AM, our offices were closed to public access. 

Building Division: If you wish to submit a permit, please do so via

Planning Division: All First Step and Development Review Committee (DRC) meetings with the Planning Division have been cancelled or moved to teleconference. If you have questions about zoning or property, please contact us via phone or email at: Planning & Zoning Board meetings have been canceled through the end of April 2020. 

Fire Department

Effective 3/24/20 at 8:00AM, our Administrative offices were closed to public access. 

The Lake Mary Fire Department is fully operational and prepared to respond to the fire and rescue needs of our citizens. We are in direct contact with emergency management professionals who keep us up to date on protective measures, response needs, and other medical trends associated with COVID-19.

In an effort to avoid excessive person to person contacts during this public health concern, we have temporarily suspended the following programs:

  • Limited public access to our fire stations
  • Fire safety inspections
  • Public educational programs including CPR
  • Car seat installations
  • Station tours
  • Observer ride-along program

We look forward to resuming these programs as soon as we can.

If you need to drop of your disposable needle container, please follow the following procedure:

  • Call 321-288-5262 and ask for the on duty Battalion Chief.  Tell them you need to drop off your disposable needle container.
  • Place containers outside of our Wallace Court Fire Station at the front door if contact has been made with the Battalion Chief. Please do not leave containers outside of the stations if no contact has been made.
Human Resources

Effective 3/24/20 at 8:00AM, City Hall was closed to public access

We are still accepting applications, but interviews may be delayed or conducted via telephone or online. For more information contact us at 407-585-1424.

IT Services

IT staff is monitoring network operations and security protocols. The City has VPN capabilities to continue City operations remotely as needed.

Parks and Recreation Facilities, Events, and Programs

Our offices are closed to public access.

Parks Events:  All City sponsored events are cancelled through the end of April. This includes: "Arbor Day Tree Giveaway",  "Family Fun Day", "Farmers Market", "Lake Mary Cruise-In", "Mind, Body, & Spirit: A Celebration of Seniors", and "WineArt Wednesday".  

Parks Facilities:  The following Parks facilities are closed through the end of April: Community Center, Events Center, Senior Center. The Lake Mary Museum is closed until further notice. 

Parks Programs:  The following Parks programs are cancelled through the end of April: Sports Complex Rentals and Recreational programming at all facilities. 

Effective 3/24/20 at 8:00AM:  City parks remain open at this time, however, park restroom facilities are closed.  Our tennis courts remain open at this time, however, the Pro Shop and restrooms are closed.  The Splash Pad and Skate Park are closed. 

Police Department

The Police Department recommends using services available on-line or via email if possible, however the lobby will be open Monday – Friday from 8am – 5pm (excluding holidays).  We have temporarily suspended fingerprinting services, the ride-along program, and the prescription drug drop-off program. 

For Police Officer assistance you can come into the lobby during the hours listed above.  You can also call the Communications Center at 407-665-6445, 24/7, and an officer will be dispatched to you. Use 9-1-1 to report an in-progress crime or other emergencies.  

Records requests are preferred via email at, but can still be submitted inside the lobby, or by phone at 407-585-1320.  

The return of property and/or evidence requires an appointment with at least 24 hour notice.  Please call 407-585-1324 or email

All forms that are available on our website are printable and can be dropped off during the hours listed above.

Public Works

Effective 3/24/20 at 8:00AM, our Administrative offices at 911 Wallace Court were closed to public access.  

Please contact us at (407) 585-1452 or via email at

Contractors needing assistance with picking up a hydrant meter or deliveries to PW Administration please call the number listed above. 

Deliveries to 235 or 251 Rinehart Road shall continue as normal.

Utility and City Services

Effective 3/24/20 at 8:00AM, City Hall was closed to public access

Customer service is available at 407-585-1448 or We are encouraging residents to pay their utility bill online at, over the phone, or at our drop box located in the City Hall parking lot. Additionally, all utility service disconnections have been temporarily suspended in order to deliver essential services.

The City has spoken with WastePro to ensure that collection services will continue.

Reduce the Risk of Exposure

The Center for Disease Control and Prevention (CDC) recommends the following to protect yourself, and reduce the risk of expsoure:

  • Clean your hands often
  • Avoid close contact with others
  • Stay home if you are sick
  • Cover coughs and sneezes
  • Wear a facemask if you are sick
  • Clean and disinfect

For more information, you may visit this website:

Citizens Information Line

The Seminole County Citizen’s Information Line (CIL) has been activated to address questions and concerns from residents.  The CIL is staffed with personnel from Seminole County and the Florida Department of Health in Seminole County to ensure residents receive the most accurate information. Hours of operations are Monday to Friday from 8:00AM-5:00PM. Staff can be reached at 407-665-0000.

Other Resources

For the latest updates and information, visit:

Seminole County Emergency Management |

Florida Department of Health | Florida COVID-19 Data & Surveillance Dashboard

Center for Disease Control and Prevention |

World Health Organization |